Joyent Supports hi5 and Open Social
MARIN COUNTY, CALIFORNIA – March 13, 2008: Expands Social Networking partnerships by providing free Accelerators optimized for the Open Social platform.
Systems Support
Joyent Accelerators are designed and priced for a well-trained operations and systems staff, and at their price point include only minimal support.
Included support issues are:
- Inaccessible accelerator
- Slow performance
- If a stated system-level functionality isn’t working (e.g. a rare one is an empty syslog).
Issues beyond these (userland software support and installations, misconfigurations, application and database level issues et cetera) are covered either under:
- Per incident Accelerator Systems Support (see below for pricing) or;
- Accelerator Scale Services.
You may buy Accelerator Systems Support on an individual basis of $199 per incident (at maximum – up to one hour with aditional hours to be billed at $199 per hour), or one of the discounted annual plans below.
Submitting a support issue that isn’t included will trigger a minimum per incident charge.
S |
M |
L |
|||
|---|---|---|---|---|---|
| Pricing | |||||
| Yearly | $2999 | $10999 | $31999 | ||
| Number of Incidents* | 20 | 100 | Unlimited | ||
| You can change plans or cancel at any time. Pro-ration of fees will apply. *Each incident will last, at maximum, one hour |
|||||
To purchase Systems Support, please provide us a little information and we will have a Support Specialist contact you shortly: