Systems Support
Joyent Accelerators are designed and priced for a well-trained operations and systems staff, and at their price point include only minimal support.
Included support issues are:
- Inaccessible accelerator
- Slow performance
- If a stated system-level functionality isn’t working (e.g. a rare one is an empty syslog).
Issues beyond these (userland software support and installations, misconfigurations, application and database level issues et cetera) are covered either under:
- Per incident Accelerator Systems Support (see below for pricing) or;
- Accelerator Scale Services.
You may buy Accelerator Systems Support on an individual basis of $199 per incident (at maximum – up to one hour with aditional hours to be billed at $199 per hour), or one of the discounted annual plans below.
Submitting a support issue that isn’t included will trigger a minimum per incident charge.
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Pricing
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$2999
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$10999
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$31999
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| Number of Incidents* |
20 |
100 |
Unlimited |
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You can change plans or cancel at any time. Pro-ration of fees will apply.
*Each incident will last, at minimum, one hour |
To purchase Systems Support, please provide us a little information and we will have a Support Specialist contact you shortly:
