| Bronze | Gold | Platinum | ||
|---|---|---|---|---|
| Support Channel | Knowledge Base and Forums | X | X | X |
| E-mail support | X | X | X | |
| Chat support | X | X | ||
| Phone support | X | |||
| Service Levels | 24 x 7 support for Production Outage* | X | X | X |
| 8 x 5 support for Tech Support | X | X | X | |
| Standard SLA | X | |||
| Enterprise SLA | X | X | ||
| Service Delivery Management | Program/Project Management | X | ||
| Dedicated Support Engineer | X | |||
| Named Support Engineer | X | |||
| Monitoring | Application Performance Monitoring | X | X | |
| Services | Application Migration | X | ||
| Production Assessment | X | X | ||
| Architecture Reviews | X | X | ||
| VIP Sessions | X | X | ||